RETURNS & EXCHANGE
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Thank you for purchasing our lovely productions.
Due to the nature of our business and products, these are the terms and conditions that govern returns and exchanges.
If anything is unclear or you have more questions, feel free to contact our customer support team at info@wofaiempire.com.
Return/Exchange Policy
- Proof of payment should be provided before a return or exchange.
- No return of goods made with provided measurements. All sales are final. However, alterations can be done at a fee.
- We accept exchanges for unworn, unwashed, unaltered merchandise in the original unused condition, including original tags.
- All merchandise should be returned within 7 business days after delivery for a different size, style, or store credit.
- Returned items must include tags intact.
In a case where the purchase comes with a free promotional item, you will be required to send it back alongside the purchase.
Items that do not meet these conditions will not be exchanged and will be sent back. Once your product is retrieved, a thorough inspection will be done, and if the quality check is successful, the item will be exchanged.
Please note that if the quality check is unsuccessful, the product will be sent back.
Please allow an additional 7–10 business days to process your exchange upon arrival at our warehouse.
All sales items (Black Friday and clearance items) are FINAL SALE and cannot be returned unless you received the wrong size or style.
Wofai Empire is not responsible for return expenses. All items being returned and delivery costs are borne by the customer wishing to make a return.
Refund Policy
We do not offer refunds at the moment.
Exchange Voucher
All exchanges are done via the WofaiEmpire Exchange Voucher.
The voucher issued will be equal to the value of the product you ordered, excluding delivery charges. The WofaiEmpire Exchange Voucher will be used as a coupon code to purchase any item.
The voucher remains valid for 30 calendar days only. The exchange voucher can be used on several purchases until the amount is exhausted.
A voucher number will be issued to you. Below are the steps on how to use it:
Add orders to the cart as you would when paying with your card/bank.
On checkout, input the voucher in the coupon section.
If the amount of the order exceeds the voucher balance, you will need to complete the balance with your card/bank.
The total amount spent will be deducted from your voucher amount.
If anything is unclear or you have more questions, feel free to contact our customer support team at info@wofaiempire.com.